This guide is an introduction to the research process that, while not being an exhaustive list of information resources available, should be helpful in getting started in your research about consumers' rights. Below you will find pointers to suggested research terms about consumers' rights, materials in the library catalog about consumers' rights, websites relevant to consumers' rights, and links to library databases that contain information about consumers' rights. Please use our email reference service, contact us at (310) 434-4254, or visit us in the library at the reference desk if you need further assistance.
Suggested Research Terms
One of the really helpful things when searching for information about a topic is a short list of terms related to a topic. We think the following terms will help with your research about consumers' rights:
- consumer rights
- consumer fraud
- product safety
- product recall
- bankruptcy
- warranty
- scam
- Ralph Nader
Materials in the library catalog about consumers' rights
We have the following materials in the library catalog about consumers' rights:
Websites on consumers' rights
The following websites will help you with your research on consumers' rights:
Better Business Bureau Provides information on making a consumer complaint and researching a company.
Public Citizen Ralph Nader's consumer education and advocacy organization.
Public Citizen Ralph Nader's consumer education and advocacy organization.
National Association of Consumer Advocates (NACA)
This is a “not-for-profit association of attorneys and consumer advocates committed to representing consumers’ interests.” The site includes information on a number consumer rights issues.
This is a “not-for-profit association of attorneys and consumer advocates committed to representing consumers’ interests.” The site includes information on a number consumer rights issues.
Federal Trade Commission (FTC) – Consumer Information
The FTC’s “mandate is to protect consumers against unfair, deceptive and fraudulent practices.” In this section of the website, you will find publications with advice on avoiding scams and rip-offs, as well as tips on other consumer topics.
The FTC’s “mandate is to protect consumers against unfair, deceptive and fraudulent practices.” In this section of the website, you will find publications with advice on avoiding scams and rip-offs, as well as tips on other consumer topics.
American Bar Association (ABA) – LawInfo.org
The ABA is the national representative of the legal profession. This part of the site is a gateway to information for consumers on legal topics that affect daily life.
The ABA is the national representative of the legal profession. This part of the site is a gateway to information for consumers on legal topics that affect daily life.
California Department of Consumer Affairs
“The Department of Consumer Affairs (DCA) is here to protect and serve California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners.”
“The Department of Consumer Affairs (DCA) is here to protect and serve California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners.”
Privacy Rights Clearinghouse Publications in English and Spanish on a variety of privacy issues: credit reports; cordless and cellular phones; caller ID; employment checks; credit cards; stalking; junk mail; telemarketing; medical information; government records; identity theft; etc. The PRC was founded with funds from the Telecommunications Education Trust, a program of the California Public Utilities Commission and is now a project of the Utility Consumers' Action Network (UCAN).
Consumers International A worldwide non-profit federation of consumer organizations, dedicated to the protection and promotion of consumer interests. Includes reports and position papers.
Library Databases relevant to consumers' rights
The following Santa Monica College Library online databases may contain material relevant to consumers' rights. Databases may include magazine, newspaper and journal articles. Off-campus users, please note: you must be a Santa Monica College student, faculty or staff member to use these services.
Business Source Elite
Full-text coverage of scholarly business, management and economics journals. Also includes publications covering topics such as accounting, banking, finance, international business, marketing, sales, etc. Business Source Elite offers full text for nearly 1,000 business publications and more than 10,000 company profiles.
Full-text coverage of scholarly business, management and economics journals. Also includes publications covering topics such as accounting, banking, finance, international business, marketing, sales, etc. Business Source Elite offers full text for nearly 1,000 business publications and more than 10,000 company profiles.
Academic Search Premier, MasterFile Premier
Academic Search Premier and MasterFile Premier provide full text for over 6200 periodicals including full text for more than 3,500 peer-reviewed journals. Coverage spans virtually every area of academic study and offers information dating as far back as 1975.
Academic Search Premier and MasterFile Premier provide full text for over 6200 periodicals including full text for more than 3,500 peer-reviewed journals. Coverage spans virtually every area of academic study and offers information dating as far back as 1975.
National Newspapers (1985- current)
Local, regional and national news coverage from selected newspapers, including the Los Angeles Times, New York Times, Washington Post, Wall Street Journal, Atlanta Journal-Constitution, Boston Globe, Chicago Tribune, Denver Post, USA Today, Christian Science Monitor.
Local, regional and national news coverage from selected newspapers, including the Los Angeles Times, New York Times, Washington Post, Wall Street Journal, Atlanta Journal-Constitution, Boston Globe, Chicago Tribune, Denver Post, USA Today, Christian Science Monitor.
Encyclopedia Americana
Includes 45,000 articles, plus thousands of hypertext links to web sites featuring additional data. It is updated quarterly.
Includes 45,000 articles, plus thousands of hypertext links to web sites featuring additional data. It is updated quarterly.
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